Skip to Main Content

Looks like you’re visiting Benioff Children's Hospitals on Internet Explorer. For the best experience, try Chrome or Firefox.

Popular Searches
University of California San Francisco
  • Clinics & Locations
    Clinics & Locations
    • Clinics

    • Locations

    Here to serve you

    Explore our network of care for kids, from the tiniest to teens and young adults.

  • Find a Doctor
    Find a Doctor
    • Find a Doctor

    • Get a Second Opinion

    World-class docs

    We'll help you find the best provider for your child.

  • Your Visit
    Your Visit
    • Your Stay

    • For Visitors

    • Patient & Family Support

    • Medical Records

    • Billing & Insurance

    Stress-free visits

    Accommodations. Admission. Discharge. Procedure prep. We've got you covered.

  • Patient Education
    Patient Education
    • Conditions

    • Treatments

    • Tests

    • Clinical Trials

    • FAQs & More

    • Patient Stories

    Extraordinary kid care

    Our specialists handle conditions ranging from the common to the most rare.

  • Medical Professionals
    Medical Professionals
    • Refer a Patient

    • Transfer or Transport a Patient

    • Request a Consultation

    • Clinical Trials

    • Specialty Care Clinic Schedules

    • Continuing Medical Education (CME)

    • Graduate Training

    • Physician Channel

    • MD Link

    Referrals made easy

    Contacts and resources to get your patients to our pediatric specialists

  • Why Choose Us?
    Why Choose Us?
    • Our Mission

    • Our Organization

    • Quality of Patient Care

    • Our Leadership

    Best in Northern CA

    We're ranked #1 in pediatric cancer, heart surgery, cardiology & more.

  • Request Appointment
  • MyChart
  • Make a Gift
  • Refer a Patient
University of California San Francisco
visiting-hours-and-guidelines-2x
Your Stay

Visiting Hours & Guidelines

Visitor policies and COVID-19

Our visitor policies are subject to change, depending on the number of COVID-19 cases in the community. See Visitor Restrictions Due to COVID-19 for:

  • Up-to-date visitor policies
  • Masking requirements
  • Health screening survey (required for all visitors)

Visiting hours & rules

San Francisco

  • Two primary caregivers are allowed on a patient's visitor list.
  • Unless there are space constraints, both caregivers are allowed at the patient's bedside anytime.
  • With approval from the patient's care team, siblings or other loved ones who are not primary caregivers are allowed at the patient's bedside during visiting hours.

Visiting hours: 10 a.m. - 8 p.m.

Oakland

  • During visiting hours, two primary caregivers are allowed on a patient's visitor list and at the patient's bedside.
  • Outside of visiting hours, only one primary caregiver is allowed at the patient's bedside.
  • With approval from the patient's care team, siblings or other loved ones who are not primary caregivers are allowed at the patient's bedside during visiting hours.

Visiting hours: 8 a.m. - 8 p.m.

At both our San Francisco and Oakland campuses, children under age 5 may not visit during respiratory virus season, which is typically from November to May. (This rule is currently in effect for the 2022-2023 flu season.)

Visitor check-in process

For the safety of our patients and community, we require every visitor to wear a mask and a badge while in the hospital. When you arrive, please check in at the information desk (San Francisco campus) or ambassador's desk (Oakland campus). A representative will perform a brief health screening before issuing the badge. If you're the patient's parent or guardian and your child will be with us for an extended stay, ask about getting a badge that is good for more than one day.

The desk staff is also happy to help direct visitors, provide information on lodging and dining options, answer parking and transportation questions, and more.

Check-in desks

Information desk (San Francisco)

(415) 476-1583

M-F, 7:30 a.m. - 4:30 p.m.

1975 Fourth St., First Floor

San Francisco, CA

Ambassador's desk (Oakland)

(510) 428-3474 (or ext. 3474 from inside the hospital)

747 52nd St., Main Lobby

Oakland, CA

Visitor rules

During your visit, we ask that you:

  • Wear your mask at all times when indoors, other than when eating or drinking. Your mask must fully cover your nose and mouth.
  • Wear your badge at all times while in the hospital.
  • Wash your hands before entering a patient room.
  • Supervise underage visitors at all times.
  • Be mindful of noise levels, particularly if your child is sharing a room with another patient.

Preparing siblings for a hospital visit

Child life specialists are trained to support kids and teens in a medical setting. They offer many services for families, including help with preparing children to visit a sick or injured sibling in the hospital. For more information, contact Child Life Services.

Your child's hospital stay

your-stay-2x

Your Stay

We offer valuable information to help you plan for your child's upcoming hospital stay. Find out about food services, family accommodations and more.

admissions-and-discharge-2x

Admissions & Discharge

To plan for your child's hospital stay, read about admission to and discharge from the hospital, and details to make your child as comfortable as possible.

contact-a-patient-2x

Contact a Patient

You can contact your child or other patients by phone, message or postal mail during their hospital stay. Find out how.

family-accommodations-2x

Family Accommodations

You can stay with your child during their hospital stay, either in their room or at nearby short-term lodging such as hotels or the Ronald McDonald House.

Family Amenities

Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more.

food-services-2x

Food Services

We offer healthy, convenient options for food and beverages at our cafe's, cafeterias, kiosks and vending machines at our facilities. Learn more.

gift-shops-2x

Gift Shops

Our gift shops offer a variety of gifts, such as flowers, plants, balloons, toys, books, candy and more, for children and families during a hospital stay.

hospital-policies-2x

Hospital Policies

Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit.

patient-rights-and-responsibilities-2x

Patient Rights & Responsibilities

Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more.

patient-rooms-2x

Patient Rooms

Our patient rooms offer a cheerful, comfortable setting for rest and recovery during your child's stay, with amenities such as TVs, WiFi and sofa sleepers.

patient-safety-how-you-can-help-2x

Patient Safety: How You Can Help

You can help the care team safeguard your child's well-being by asking questions, keeping track of medications and other steps for a safe experience.

Patient Transport: A Parent's Guide

Our transport service provides high-level care on the way to our hospitals. Find out what to expect and how you can help ensure a smooth transport.

preparing-your-child-for-a-hospital-stay-2x

Preparing Kids for a Hospital Stay

Preparing your child for a hospital stay or surgery can be challenging. Read our tips for making this process less stressful for you and your child.

your-childs-care-team-2x

Your Child's Care Team

Our doctors, nurses, child life specialists and other providers have special training to care for children. Meet your child's care team.

your-childs-hospital-stay-what-to-bring-2x

Your Child's Hospital Stay: What to Bring

A favorite pillow, toy, book or electronic device can help your child feel more comfortable while in the hospital. Find out what you can bring.

your-childs-surgery-what-to-expect-2x

Your Child's Surgery: What to Expect

If your child is having surgery, there are many details about how to prepare, what to bring, and what to expect during and after surgery. Learn more.

Staff superheroes

It’s a bird. It’s a plane. It’s a window washer! Dressed as a superhero to clean and brighten your day.

Follow UCSF Benioff Children's Hospitals:
Follow UCSF Benioff Children's Hospital Oakland:
Getting care
  • Find a Doctor
  • Find a Clinic
  • Primary Care
  • Emergency Care
  • International Services
  • Locations & Directions
Medical professionals
  • Refer a Patient
  • Transfer a Patient
  • MD Link
  • Physician Channel
  • Medical Professionals
About us
  • Our Organization
  • Contact Us
  • Patient Relations
  • Media Resources
  • Quality of Patient Care
  • Privacy of Health Information
  • UCSF Pediatric News
  • About UCSF Health
Research & education
  • Clinical Trials
  • Continuing Medical Education
  • Graduate Training
Getting involved
  • Donate
  • Become a Volunteer
  • Join Our Team
Follow UCSF Benioff Children's Hospitals:
Follow UCSF Benioff Children's Hospital Oakland:
© 2002 - 2023. The Regents of The University of California.
  • Website Privacy Policy
  • Terms of Use
  • Some stock photos, posed by model.

Share

  • Share on Facebook
  • Share on Twitter
  • Email Link
  • Copy Link