Patient safety is our primary concern. Many procedures are in place to protect our patients' safety and to secure the best medical outcome possible. However, as with any system, these safeguards are not completely error proof. By working with your child's health care team, you can help us ensure a safer health care experience for your child.
Patient Safety: How You Can Help
Please let us know if something seems unsafe or if you see something that we could do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff. They will know who to contact to correct the situation.
Help prevent medical errors
- Know what your child's medications look like. If your child's given a medication that doesn't look familiar, speak up and alert the doctor or nurse. Do the same when picking up medications from the pharmacy.
- Make sure your child's doctors are aware of any medicines or supplements your child takes. This includes prescription and over-the-counter medications as well as dietary supplements such as vitamins and herbs.
- Make sure your child's doctors and nurses know about any allergies and adverse reactions your child has had to medications.
- When your child's doctor writes a prescription, make sure you can read it.
- Ask for information about your child's medicines in terms you can understand, both when the medicines are prescribed and when you receive them.
- Know your child's health care providers. All UCSF Benioff Children's Hospitals employees – doctors, nurses and other staff – wear a photo identification badge while on duty. If you're not sure who someone is or what their role is, please ask.
- Make sure your child's health care team members wash their hands before providing care. Evidence is overwhelming that hand washing is the single most important thing that we can do to prevent the spread of infection. Wash your hands before entering and leaving your child's room and be sure to follow any required isolation precautions.
- Let us know if you notice any change in your child's condition or if your child's experiencing any pain or discomfort.
- When your child is being discharged from the hospital, ask the doctor, nurse or pharmacist to explain the treatment plan you will follow at home. Let them know if you have concerns about following the treatment plan due to your family or home situation. Make sure you're aware of all the medications your child should take and know where to get them.
- If your child is having surgery, make sure you, your child's doctor and the surgeon all agree clearly on exactly what will be done.
- Make sure you know who is in charge of your child's care. This is particularly important when many people are involved in treatment or if your child has multiple health issues.
Please don't hesitate to tell your child's doctor or any member of the care team if you have questions or concerns. You are an important part of your child's care team.
Report a safety concern
You can, at any time, report a safety concern anonymously by calling our patient safety hotline (San Francisco patients) or contacting a patient advocate (Oakland patients). You may also submit feedback to our Patient Relations department.
If your safety concerns aren't resolved, please contact UCSF Benioff Children's Hospitals administration. If you feel your safety concerns aren't being adequately addressed by UCSF, you may contact the Joint Commission's Office of Quality Monitoring. The Joint Commission is an independent health care accrediting organization.
(510) 428-3885 ext. 5483
UCSF Benioff Children's Hospital Oakland
747 52nd St.
Oakland, CA 94609
500 Parnassus Ave.
San Francisco, CA 94143-0296
Your child's hospital stay
We offer valuable information to help you plan for your child's upcoming hospital stay. Find out about food services, family accommodations and more.
Admissions & Discharge
To plan for your child's hospital stay, read about admission to and discharge from the hospital, and details to make your child as comfortable as possible.
Contact a Patient
You can contact your child or other patients by phone, message or postal mail during their hospital stay. Find out how.
You can stay with your child during their hospital stay, either in their room or at nearby short-term lodging such as hotels or the Ronald McDonald House.
Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more.
We offer healthy, convenient options for food and beverages at our caf's, cafeterias, kiosks and vending machines at our facilities. Learn more.
Our gift shops offer a variety of gifts, such as flowers, plants, balloons, toys, books, candy and more, for children and families during a hospital stay.
Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit.
Patient Rights & Responsibilities
Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more.
Our patient rooms offer a cheerful, comfortable setting for rest and recovery during your child's stay, with amenities such as TVs, WiFi and sofa sleepers.
Patient Transport: A Parent's Guide
Our transport service provides high-level care on the way to our hospitals. Find out what to expect and how you can help ensure a smooth transport.
Preparing Kids for a Hospital Stay
Preparing your child for a hospital stay or surgery can be challenging. Read our tips for making this process less stressful for you and your child.
Visiting Hours & Guidelines
The visiting hours at our hospitals include policies for critical care areas and flu season. Find out more.
Your Child's Care Team
Our doctors, nurses, child life specialists and other providers have special training to care for children. Meet your child's care team.
Your Child's Hospital Stay: What to Bring
A favorite pillow, toy, book or electronic device can help your child feel more comfortable while in the hospital. Find out what you can bring.
Your Child's Surgery: What to Expect
If your child is having surgery, there are many details about how to prepare, what to bring, and what to expect during and after surgery. Learn more.
Tender wagging care