Visiting Hours & Guidelines
Important notice: Visitor restrictions due to COVID-19
Our visitor policies have changed during the COVID-19 pandemic. For up-to-date visitor guidelines, see Visitor Restrictions at UCSF Due to the Coronavirus. This page also contains information on our COVID-19 self-screening survey, which all visitors must complete before entering a UCSF campus or health facility.
Keep in mind that the visitor information provided below may not apply at this time, due to COVID-19 precautions. If you have questions, please ask your child's nursing team.
Parents and guardians may visit their child at any time. Other visitors are generally welcome during normal visiting hours. Special restrictions apply during flu season and in specified areas of the hospital, such as intensive care units, as well as for hospitalized children with certain conditions. Restrictions may include limiting young visitors. If you have questions about visiting hours or rules, please ask your child's nursing team.
San Francisco visiting hours
11 a.m. - 8 p.m.
Oakland visiting hours
8 a.m. - 8 p.m.
Visitor check-in process
For the safety of our young patients, we require every visitor to wear a badge while in the hospital. When you arrive, please check in at the information desk (San Francisco campus) or ambassador's desk (Oakland campus). A representative will perform a brief health screening before issuing the badge. If you're the patient's parent or guardian and your child will be with us for an extended stay, ask about getting a badge that is good for more than one day.
The desk staff is also happy to help direct visitors, provide information on lodging and dining options, answer parking and transportation questions, and more.
1975 Fourth St., First Floor
San Francisco, CA
(510) 428-3474 (or ext. 3474 from inside the hospital)
747 52nd St., Main Lobby
During your visit, we ask that you:
- Wear your badge at all times while in the hospital.
- Wash your hands before entering a patient room.
- Supervise underage visitors at all times.
- Be mindful of noise levels, particularly if your child is sharing a room with another patient.
Preparing siblings for a hospital visit
Child life specialists are trained to support kids and teens in a medical setting. They offer many services for families, including help with preparing children to visit a sick or injured sibling in the hospital. For more information, contact Child Life Services.
Your child's hospital stay
We offer valuable information to help you plan for your child's upcoming hospital stay. Find out about food services, family accommodations and more.
Admissions & Discharge
To plan for your child's hospital stay, read about admission to and discharge from the hospital, and details to make your child as comfortable as possible.
Contact a Patient
You can contact your child or other patients by phone, message or postal mail during their hospital stay. Find out how.
You can stay with your child during their hospital stay, either in their room or at nearby short-term lodging such as hotels or the Ronald McDonald House.
Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more.
We offer healthy, convenient options for food and beverages at our caf's, cafeterias, kiosks and vending machines at our facilities. Learn more.
Our gift shops offer a variety of gifts, such as flowers, plants, balloons, toys, books, candy and more, for children and families during a hospital stay.
Our hospital policies cover cell phone use, smoking, safety drills and more. Find the details you need to know before your visit.
Patient Rights & Responsibilities
Our list of patient rights and responsibilities describes the partnership of mutual respect between you and your child's care team. Learn more.
Our patient rooms offer a cheerful, comfortable setting for rest and recovery during your child's stay, with amenities such as TVs, WiFi and sofa sleepers.
Patient Safety: How You Can Help
You can help the care team safeguard your child's well-being by asking questions, keeping track of medications and other steps for a safe experience.
Patient Transport: A Parent's Guide
Our transport service provides high-level care on the way to our hospitals. Find out what to expect and how you can help ensure a smooth transport.
Preparing Kids for a Hospital Stay
Preparing your child for a hospital stay or surgery can be challenging. Read our tips for making this process less stressful for you and your child.
Your Child's Care Team
Our doctors, nurses, child life specialists and other providers have special training to care for children. Meet your child's care team.
Your Child's Hospital Stay: What to Bring
A favorite pillow, toy, book or electronic device can help your child feel more comfortable while in the hospital. Find out what you can bring.
Your Child's Surgery: What to Expect
If your child is having surgery, there are many details about how to prepare, what to bring, and what to expect during and after surgery. Learn more.