For Visitors

Guest Services at UCSF Benioff Children's Hospital San Francisco assists patients, family members and visitors to help make their visit or stay as smooth as possible. Our representatives are available to assist with services ranging from locating a patient's hospital room to finding a clinic or wheelchair..

Our information desks are in the lobbies of our hospitals and medical office buildings. Lobby staff, greeters and volunteer ambassadors provide resources such as information on lodging and local attractions, help with driving directions and public transportation or assistance with the drop-off and pick-up of patients.

To reach us, call:
Guest Services (415) 353-1664

After business hours, your call will be forwarded to:
Operator Services (415) 476-1000

Contact a Patient

To contact a hospital patient by phone, call (415) 353-1664.

You also can send a patient a message by completing a form online or by mail.

Surgical Family Lounge

The Surgical Family Lounge is a check-in and waiting area for patients who are staying overnight in the hospital after surgery. Guest Services staff provide family members and friends with amenities while waiting, and updates on patients during surgery.

Your child's surgeon may connect with you and your family members in the lounge after surgery. Please do not bring food and beverages into the lounge as a courtesy to surgery patients who are required to fast.

Surgical Family Lounge
UCSF Benioff Children's Hospital San Francisco
1975 Fourth St., Second Floor
Hours: 5:30 a.m. – 8 p.m., Monday to Friday
Phone: (415) 476-0343

Information Desks

Guest Services representatives are available at the information desk within the children's hospital:

Information Desk
UCSF Benioff Children's Hospital San Francisco
1975 Fourth St., First Floor
Phone: (415) 476-1583
Hours: 7:30 a.m. – 4:30 p.m., Monday to Friday

The manager of Guest Services is Nancy Arcelona, who can be reached at (415) 353-4009.

Smoke-Free Environment

UCSF is a smoke-free environment. Smoking in and around the hospital and affiliated sites is prohibited. Hospital patients who smoke will receive nicotine replacement therapy and counseling by our smoking cessation team. Nicotine replacement products are available in the hospital Gift Shop at Parnassus and Mount Zion.