Visitor FAQs

UCSF visitor policies have changed during the COVID-19 pandemic. See the latest visiting hours, restrictions and guidelines for our hospitals and clinics.

Accommodations

We support and encourage parents to stay with their child. All patient rooms are equipped with wireless high-speed Internet, locking storage cabinets and an extendable sleeper sofa.

If your child is in the hospital for more than a few days, our family resource coordinator will assist you with finding short-term lodging. Information on nearby hotels, motels and short-term apartment rentals is available from the UCSF campus Housing Office.

We understand that not every parent can stay with their child in the hospital. If you need to return home, we will develop a communication plan with you so you can receive regular updates on your child's care.

Family lounges are available on each floor. A refrigerator is available for your use. Please label all items in the refrigerator with your last name, first initial, and the date and time it was stored.

Showers and laundry facilities are available for families throughout the hospital. If you need toiletries, please visit the Center for Families on the sixth floor.

Breastfeeding rooms are located throughout the hospital, and breast pumps are available for your convenience. Please ask your nurse or lactation consultant for any equipment, labels or instructions you might need. Refrigerators and freezers are available for storing breast milk.

Food Services

UCSF operates cafes and cafeterias at all our campuses, providing healthy and convenient dining options to our patients, visitors and staff.

Mission Bay dining options:

Shorenstein Family Cafe

Offers an entree station with daily specials and rotating food concepts, a pizza and pasta station, grab-and-go food, gourmet salads, sandwiches and soups, made-to-order deli and grill items, plus an assortment of healthy beverages and snacks.

Location: UCSF Benioff Children's Hospital, 1975 Fourth St., First Floor
Hours: Open daily, 7 a.m. – 7 p.m.

Bay Cafe Express

Offers grab-and-go salads, sandwiches and pastries, plus a full line of Peet's coffee, teas, espresso drinks and iced-blended coffees.

Location: Next to the Shorenstein Family Cafe
Hours: Open daily, 6 a.m. – 10 p.m. and 6 a.m. – 8 p.m. on holidays

OPB Express

This coffee kiosk offers grab-and-go salads, sandwiches and pastries, plus Equator coffee and espresso drinks.

Location: Ron Conway Family Gateway Medical Building, 1825 Fourth St., First Floor Lobby
Hours: Monday to Friday, 7 a.m. – 2 p.m.

Vending Machines

Vending machines are located outside the Shorenstein Family Cafe, including our Smart Choice Pantry, which features freshly made sandwiches and salads. All machines are accessible 24 hours a day.

Visiting Guidelines

Dear UCSF Health patients, families and visitors:

Your safety is our highest priority.

To ensure excellent patient care as well as family and visitor safety, UCSF Health teams are working around the clock to stay on top of the evolving COVID-19 situation.

Under the San Francisco Department of Public Health's order, we have restricted visitors to all our hospital and clinic facilities.

To maintain a safe environment for our patients, the number of visitors should be kept as low as possible. Video visits are preferred, and our staff can assist you in setting one up. All patients being admitted to an inpatient area will receive a COVID-19 test. Visitors are not allowed in patient care areas until a negative result has been received for the patient. Under general visitation policies, all patients can now have one healthy visitor per day between the hours of 11 a.m. and 8 p.m.

To read up on all the details – and the exceptions to these policies – visit our complete page, Visitor Restrictions Due to the Coronavirus.

Updated August 18, 2020

Additional Visitor Information

  • Patients and their loved ones must designate a single individual to be the point of contact for all information and conversations with the care team.
  • The designated point of contact will be responsible for sharing information with other family members or loved ones.
  • The designated point of contact will hear from a member of the care team at least once a day for regular updates, or more frequently if there are significant changes in the condition of the patient or their care.
  • Some exceptions may apply as determined by the caregiving team.

We understand that this is not easy. Please know these policies are in place ensure everyone's safety during the pandemic and comply with citywide directives. If you need help with transportation or lodging, don't hesitate to ask your nurse to connect you with the appropriate social work resources.

Visit our coronavirus resource page to access more helpful information for patients, including how to make appointments at UCSF during this time and how to reach our COVID-19 hotline. You'll also find answers to common coronavirus-related questions, from symptoms and prevention to the impact of the virus on kids, older adults and people with certain health conditions.

Contact a Patient

To contact a patient directly, please call (415) 353-1664.

To send a patient a message, use our online form.

Gift Shop

The UCSF gift shop at Mission Bay is on the first floor between the adult and children's hospitals. It offers a wide selection of items, including candy, fresh flowers and plants, magazines, books, toys, greeting cards and phone calling cards. All proceeds support patient and family amenities.

The shop is open every day of the year, including holidays. You can also buy a gift over the phone, and the staff will arrange to have gifts delivered to hospital patients.

Get more details about UCSF gift shops, including hours, phone numbers and more.