Patient Safety

While receiving care at UCSF Benioff Children's Hospital, your child's safety is our primary concern. Many procedures are in place to protect your child's well-being and to secure the best medical outcome possible for your child. However, as with any system, these safeguards are not completely error proof. By working with your child's health care team, you can help us ensure a safer health care experience for you and your child.

Please let us know if something seems unsafe or if you see something that we can do better. We welcome your concerns and questions and encourage you to express them to your doctors, nurses and other staff as they will know who to contact to correct the situation.

You can, at any time and anonymously, report your safety concern by calling the Patient Safety Hotline at (415) 353–8787.

You may contact the Patient Relations department at (415) 353–1936.

Steps You Can Take to Help Prevent Medical Errors

Medication Tips

  • Recognize your medication. If the medications your child is given do not look familiar, speak up and alert the doctor or nurse. Do the same when picking up medication from the pharmacy.
  • Make sure that all of your child's doctors know about everything your child is taking. This includes prescription and over-the-counter medicines as well as dietary supplements such as vitamins and herbs.
  • Make sure your child's doctor and nurse know about any allergies and adverse reactions your child has had to medications.
  • When your child's doctor writes a prescription, make sure you can read it.
  • Ask for information about your child's medicines in terms you can understand — both when the medicines are prescribed and when you receive them.

Hospital Stays

  • Know your child's health care professionals. All UCSF Benioff Children's Hospital employees — doctors, nurses and other staff — wear a photo identification badge while on duty. If you're not sure who someone is or what their role is, please ask.
  • Make sure your child's caregivers wash their hands if they perform any "hands on" procedures. Evidence is overwhelming that washing your hands is the single most important thing that anyone — including caregivers — can do to prevent the spread of infection.
  • When your child is being discharged from the hospital, ask the doctor, nurse or pharmacist to explain the treatment plan you will use at home.

Other Important Tips

  • If your child is having surgery, make sure you, your child's doctor and the surgeon all agree clearly on exactly what will be done. Make sure you know who is in charge of your child's care. This is particularly important when many people are involved in treatment or when your child's has multiple health problems.
  • Speak up if you have questions or concerns. You have the right to know about your child's care. We encourage you to discuss your questions and concerns with your child's doctor or any member of the care team.

To learn more, please review ourPatient Safety Booklet.

If you have safety concerns that have not been resolved, you may contact the administration of UCSF Benioff Children's Hospital:

Mark Laret
Chief Executive Officer
UCSF Medical Center | UCSF Benioff Children's Hospital
500 Parnassus Ave.
San Francisco, CA 94143-0296
Phone (415) 353–2733

 

If you still feel your concern about patient care or safety has not been adequately addressed by UCSF Benioff Children's Hospital, you may contact the Office of Quality Monitoring of the Joint Commission on Accreditation of Health care Organizations (JCAHO) by calling (800) 994–6610 or by sending an email to [email protected].

Related Information

Preparing for Your Stay

Child Life Services
Phone: (415) 353-1203

Pediatric Social Work
Phone: (415) 353-2655

Prepare Clinic
Phone: (415) 353-1099

Contact Us

For help finding a doctor or other assistance, contact our Physician Referral Service at (888) 689-UCSF or (888) 689-8273.

Have a question? Send us an email.