International Services

UCSF Benioff Children's Hospitals have placed among the nation's premier children's hospitals in all 10 pediatric specialties according to U.S. News & World Report's Best Children's Hospitals rankings for 2016-2017. At UCSF, you will find medical solutions not available elsewhere.

UCSF International Services assists individuals from other countries who are seeking care at UCSF. Our staff coordinates all aspects of your child's visit to our hospital and clinics and is committed to making your family as comfortable as possible during your stay. Each patient receives care in an environment that respects diverse cultural traditions and backgrounds. Our goal is to provide you with a level of customer service that matches the world-class medical treatment your child will receive.

Additional Services

In addition to coordinating care with world-class physicians and state-of-the-art medical technology, our patient liaisons can assist you with the following:

  • Coordinating interpreters and translation services
  • Arranging international communications with physicians and family
  • Providing information on short- and long-term accommodations
  • Identifying resources for spiritual or religious guidance

Please note that International Services does not provide medical advice over the phone or by email.

Online Second Opinion Service

UCSF offers an online second opinion service. Please visit www.ucsfbenioffchildrens.org/secondopinion to learn more.

To get started on arranging your child's visit to UCSF, please follow the steps below.

Step 1: Registration

You may register online or via email, mail or fax:

  • Online: To register online through our secure website, please visit https://ucsfmedctr.secure.force.com/is and review our financial policy. Once you have completed that review, you will be directed to the patient registration form.
  • Email: If you prefer, you may download and complete the registration forms below, then email them to us at ims@ucsf.edu.
  • Mail or Fax: You may also mail or fax the registration forms to the address or fax number noted to the right, under "How to Reach Us."

UCSF Patient Forms:

Step 2: Medical Records Submission

You must have all of your child's medical records professionally translated into English and submit them to our office before we can schedule your child's appointment. We cannot accept records that have not been professionally translated. Records may include physician notes, radiology and pathology reports, lab results and radiological images.

You may send us your child's medical records via email, fax or mail. Our contact information is listed to the right, under "How to Reach Us."

Step 3: Medical Records Review

After we receive your child's medical records, our medical team will review them to determine if UCSF offers treatments that may benefit your child.

Step 4: Financial Clearance

Once your child is accepted for care at UCSF, we will provide you with an estimate of financial charges for the care. Prior to receiving care, you will need to pay the charges in full or provide verification of authorization from an insurance plan accepted by UCSF Benioff Children's Hospital. Please be aware that medical care in the United States may cost $700 or more for an initial visit to a doctor, and from $100,000 to $500,000 for care in the hospital.

Step 5: Appointment Scheduling

Once we have received your payment, we will confirm your child's appointment or hospital stay. We are not able to schedule appointments without prior payment.

We look forward to serving you.

Related Information

Ways to Give

How to Reach Us

UCSF International Services
1500 Owens St., Suite 360
Campus Box 0627
San Francisco, CA 94158 (for deliveries from FedEx, DHL, etc) or 94143 (for postal mail)

Phone: +1-415-353-8489
Fax: +1-415-353-3672
Email: ims@ucsf.edu

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