Our family resource centers support caregivers who have a child in the hospital. With locations in San Francisco and Oakland, we serve as a source of information, comfort and respite – a quiet place where adult family members can accomplish tasks while remaining near their children. Caregivers can use these locations within our hospitals to do research online, access reading materials, find local resources, learn how to navigate the hospital system and more.
Family Room, San Francisco
In partnership with UCSF Benioff Children's Hospital at Mission Bay, Ronald McDonald House Bay Area provides in-hospital programming just steps away from patient care, including quiet spaces, internet access, meals, curated family activities and other amenities. Visit room C6421 on the sixth floor.
Family Room. Enjoy free access to quiet lounge space, computers and internet, a coffee bar, family activities, hygiene items, laundry detergent and more. We are open 10 a.m. to 7 p.m., Monday through Friday.
Feed the Love Meal Program. We offer free lunch and dinner for parents, caregivers, siblings and visitors. We serve lunch at 12 p.m. and dinner at 5:30 p.m., Monday through Friday in the Family Room.
Hospitality Cart. Volunteers staff this mobile cart, which travels around the hospital, offering refreshments, snacks, toiletries and age-appropriate toys to hospitalized patients, as well as their siblings and families.
Family Resource Center (FRC) in Oakland
Our team supports families as they navigate the in-hospital experience. We provide information about hospital programs such as free meals distributed by Ronald McDonald House Charities, pet therapy and amenity rounds. We also help them find support groups, community resources, local restaurants, shops, laundry services, transportation, recreation and more.
Our bilingual staff welcomes caregivers who speak only Spanish. And our dedicated volunteers and student interns help keep the Family Resource Center running smoothly.
We offer:
- Complimentary coffee, tea and light snacks throughout the day for a quick pick-me-up or a quiet, reflective moment.
- Dedicated workspace, including a computer, printer, fax and scanner to help caregivers maintain connections and manage personal tasks. A charging station for mobile devices is also available.
- Notepads, pens and art paper for taking notes, jotting down questions, drawing, or simply passing time in moments of reflection.
- Comfort items to help caregivers unwind and minimize distractions, including soft eye masks to block light and noise-reducing earplugs or headphones for soothing music or quiet time.
- A relaxation room for those facing the emotional demands of supporting a loved one in the hospital. It features a comfortable recliner with a gentle massage seat; soft lighting; and quiet, private surroundings for a much-needed break from the clinical environment.
Services and amenities at the Family Resource Center are available to all caregivers with a child currently admitted in our main hospital.
