UCSF Benioff Children's Hospital San Francisco and UCSF Medical Center have surveyed patients and parents of patients for more than 20 years. In fact, UCSF was one of the first medical centers in the country to conduct patient experience surveys.
UCSF uses its patient survey results to evaluate the experience of patients and families, track progress to improve our care and service, and identify areas of excellence and opportunities for improvement.
We commission a national survey firm, NRC Health, to survey patients of UCSF Benioff Children's Hospital San Francisco and their families. To assess our overall performance, we include a question that asks patients and parents/guardians to rate on a scale of 1 to 10 how likely they are to recommend our hospital and clinics to their families and friends.
In 2020, 85 percent of those surveyed responded with a rating of 9 or 10, indicating that they were extremely likely to recommend our hospitals and clinics to their families and friends.