UCSF Benioff Children's Hospital San Francisco and UCSF Medical Center have surveyed patients and parents of patients for more than 20 years. In fact, UCSF was one of the first medical centers in the country to conduct patient experience surveys. We commission a national survey firm, Press Ganey Associates Inc., to survey patients and their families in our hospitals and clinics.
UCSF uses its patient survey results to evaluate the experience of patients and their families, track progress to improve our care and service, and identify areas of excellence and opportunities for improvement.
To assess our overall performance, we use a question that asks if patients and parents/guardians would recommend UCSF to their families and friends.
In 2017, 87.3 percent of those surveyed regarding care received in the hospital responded "definitely yes" when asked if they would recommend UCSF Benioff Children’s Hospital San Francisco.