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Billing & Insurance

Financial Assistance

At UCSF Benioff Children's Hospitals, we're committed to helping patients who don't have the means to pay for emergency care and other medically necessary health care services. See below to learn about our financial assistance program and how to apply.

Assistance programs

If your child doesn't have health insurance, or if you're seeking care that isn't covered by your insurance plan, your child is considered a self-pay patient. All self-pay patients are eligible for a discount at UCSF Health. To learn more about our discount policy, please contact Financial Counseling at the number below.

If you're facing financial hardship, we encourage you to apply to Medi-Cal and other government programs that may be of assistance. If you don't qualify for those programs, or if you have substantial financial liabilities despite having insurance, you may qualify for UCSF's charity care assistance.

Those with a family income at or below 400 percent of federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance. The table below shows the criteria for receiving 100 percent financial assistance.

Family Size 100% Charity Assistance Income Level  
1 $58,320  
2 $78,880  
3 $99,440  
4 $120,000  
5 $140,560  
6 $161,120  
7 $181,680  
8 $202,240  

How to apply

If Patient Financial Services has advised you to apply for financial assistance, please visit the Patient Financial Assistance Portal. You may also download the application below and send it to the address listed on the application.

Application and policy

  • Patient Financial Assistance Policy

  • Financial Assistance Application

Estimate out-of-pocket costs

We want you to be fully informed about any out-of-pocket costs for your child's care. To speak with a financial advisor and get a personalized estimate, call one of the financial counseling teams listed below, depending on where your child will receive care. Or click "Get an estimate online" to see out-of-pocket costs for our most common services.

Contact us

Patient Financial Services

Toll-free:(866) 433-4035

(415) 353-3333

(415) 353-3914

[email protected]
M-F, 8 a.m. - 4 p.m.

505 Parnassus Ave., #0810

San Francisco, CA 94143-5631

Financial counseling and cost estimates (San Francisco)

(844) 678-6831

(415) 353-1966

[email protected]

Financial counseling and cost estimates (Oakland)

(510) 428-3576

[email protected]

Related articles

Billing & Insurance

After health insurance processes a claim, you may need to pay a portion out of pocket. Learn about billing, payment options, assistance and more.

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Health Insurance

We accept numerous health insurance plans at our pediatric hospitals in San Francisco and Oakland. Find out if your plan is one of them.

Glossary-2x

Health Insurance Glossary

Our glossary explains health insurance terms related to your child's care in language that's easy to understand. Get info about HIPAA, referrals and more.

Pricing Transparency

This extensive list of hospital charges doesn't show the amount you or your insurer will actually pay. Financial advisors are available. Learn more.

Learning never stops

Our classroom and bedside classes help kids get credit and keep learning during treatment.

See our school program
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