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Billing & Insurance

Financial Assistance

At UCSF Benioff Children's Hospitals, we're committed to helping patients who don't have the means to pay for emergency care and other medically necessary health care services. See below to learn about our financial assistance program and how to apply.

Assistance programs

If your child doesn't have health insurance, or if you're seeking care that isn't covered by your insurance plan, your child is considered a self-pay patient. All self-pay patients are eligible for a discount at UCSF Health. To learn more about our discount policy, please contact Financial Counseling at the number below.

If you're facing financial hardship, we encourage you to apply to Medi-Cal and other government programs that may be of assistance. If you don't qualify for those programs, or if you have substantial financial liabilities despite having insurance, you may qualify for UCSF's charity care assistance.

Those with a family income at or below 400 percent of federal poverty level (FPL) guidelines are generally eligible for 100 percent assistance. The table below shows the criteria for receiving 100 percent financial assistance.

 Family size  100% charity assistance income level
 1  $51,040
 2  $68,960
 3  $86,880
 4  $104,800
 5  $122,720
 6  $140,640

    How to apply

    If Patient Financial Services has advised you to apply for financial assistance, please visit the Patient Financial Assistance Portal. You may also download the application below and send it to the address listed on the application.

    Application and policy

    • Patient Financial Assistance Policy

    • Financial Assistance Application

    Estimate out-of-pocket costs

    We want you to understand your potential out-of-pocket costs before your visit, and we have a team of financial advisors available to help you with this. To speak with an advisor about a personalized out-of-pocket financial responsibility estimate specific to your child's care, call the Patient Estimate Program at the toll-free number below. Or, use their online tool to help calculate out-of-pocket costs for our most common services.

    Contact us

    Patient Financial Services

    (866) 433-4035

    (415) 353-3914

    [email protected]
    M-F, 8 a.m. - 4 p.m.

    505 Parnassus Ave., #0810

    San Francisco, CA 94143-5631

    Financial Counseling

    (415) 353-1966

    Patient Estimate Program

    (844) 678-6831

    [email protected]

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    Billing & Insurance

    After health insurance processes a claim, you may need to pay a portion out of pocket. Learn about billing, payment options, assistance and more.

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    Health Insurance

    We accept numerous health insurance plans at our pediatric hospitals in San Francisco and Oakland. Find out if your plan is one of them.

    Glossary-2x

    Health Insurance Glossary

    Our glossary explains health insurance terms related to your child's care in language that's easy to understand. Get info about HIPAA, referrals and more.

    Pricing Transparency

    This extensive list of hospital charges doesn't show the amount you or your insurer will actually pay. Financial advisors are available. Learn more.

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