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Quality Improvement Leadership

Director of Clinical Quality

Mary Rutherford, MD, FAAP, FACEP

As medical director of clinical quality improvement, I have the privilege of introducing you to our program. On these pages, we present information covering a range of topics, from patient satisfaction and nursing turnover to cardiac arrest prevention in the hospital. These are all things we care about deeply, and they have a real and direct impact on the quality of care in any hospital.

Think like a patient

This is a saying I have carried with me since my days in medical school and something I try to teach our doctors, nurses and other staff daily. It is our responsibility to understand the patient's experience, so we can determine the areas that need ongoing improvement. In putting together this information, "thinking like a patient" helped us focus on addressing areas that are of great concern to you, whether as a patient, family member, referring physician or community member. You have our promise that we will continue to measure and benchmark our care, so as to provide our patients with ever-better experiences and results.

Building trust

As a hospital, we want to earn the same degree of trust and respect you have for your pediatrician, family doctor or surgeon. There is a very good chance that your doctor is one of the 700-plus members of our medical staff. If so, they are required to have passed all the conditions for certification in at least one specialty area. Not all hospitals require this, but we feel that, in caring for children, it is important to assure the highest degree of training and preparation. I am extremely proud of the accomplishments of all our medical staff members.

If you have questions about how this information relates to your family, we know that your doctor is still the person you turn to for answers – and we would not want it any other way. Please don't hesitate to reach out by email or phone to your primary care provider.

Medical Staff President

Hitendra Patel, MD

Our outstanding medical staff includes 726 physicians who are board certified or have completed all training requirements for the board examinations and are making appropriate progress toward certification. Our doctors are committed to serving our community by providing the best possible care to every child. Patient safety is a priority, as is communication with our patients' families. We are happy to see that our dedication to quality has had a positive impact: Our families rate their satisfaction with physician services as nearly perfect – 9.6 on a scale of 1 to 10.

To provide our patients and families with all the services they may need, our medical staff members represent the full range of medical and surgical subspecialties, including the following:

  • Adolescent medicine
  • Anesthesiology
  • Cardiology
  • Child psychiatry
  • Critical care
  • Dentistry
  • Developmental and behavioral health
  • Diagnostic radiology
  • Emergency medicine
  • Endocrinology
  • Gastroenterology
  • General medicine
  • Genetic testing and care
  • Hematology-oncology
  • Infectious disease medicine
  • Neonatology
  • Nephrology
  • Neurology
  • Neurosurgery
  • Ophthalmology
  • Orthopedics
  • Otolaryngology
  • Pathology
  • Pediatric general surgery
  • Pediatric rehabilitation medicine
  • Pediatrics
  • Plastic surgery
  • Pulmonary medicine
  • Surgery
  • Thoracic surgery
  • Urology

The East Bay's Best Doctors annual poll features many of our staff members, indicating recognition by their peers as outstanding physicians who provide state-of-the-art care to their patients. Our team of doctors is complemented by a number of allied health practitioners who have completed all of their education and training requirements, and provide excellent patient care.

Graduate Medical Education Director

Pamela Simms-Mackey, MD

UCSF Benioff Children's Hospital Oakland offers a fully accredited residency training program in pediatrics and fully accredited fellowships in pediatric emergency medicine, hematology-oncology and infectious disease medicine. Sustaining excellence in pediatric training programs is considered a cornerstone of the institution's mission to provide the highest-quality medical care to the children of Northern California.

The primary objective of our residency program is to train doctors to provide comprehensive care for the total child and family. We strive to give our residents training that will serve them well not only as primary care physicians but also for careers in pediatric subspecialties, public health or health care policy.

Established in 1926, our residency program now has 81 pediatric residents and four chief residents. We also educate numerous medical and surgical residents from other local programs, such as UCSF Benioff Children's Hospital San Francisco, UCSF East Bay Surgery, Highland Hospital, Contra Costa Regional Medical Center and St. Mary's Medical Center.

The pediatric residency program and pediatric specialty fellowships of UCSF Benioff Children's Hospital Oakland are all in good standing and fully accredited by the Accreditation Council for Graduate Medical Education.

Contact us

Patient Advocate, Oakland
For concerns about quality of patient care, call:

(510) 428-3885, ext. 5483

On-Call Administrator
For urgent issues, call:

(510) 428-3015

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