UCSF Benioff Children's Hospital Oakland is committed to providing the highest quality patient care. We measure our performance and compare our results with top medical centers nationwide to ensure continual improvement and deliver the best possible outcomes for patients.

Following guidance put forth by the Institute of Medicine (an independent, nonprofit advisory organization) we focus on six domains that determine and define the quality of patient care. According to that system, a quality health care system aims to be:

  • Safe. Avoids harm to patients from the care that is intended to help them
  • Effective. Provides services based on scientific knowledge to all who could benefit
  • Patient-centered. Provides care that is respectful of and responsive to individual patient and family preferences, needs and values, ensuring that patient and family values guide all clinical decisions
  • Timely. Limits waits and delays for both those who receive and those who give care
  • Efficient. Avoids waste, including waste of equipment, supplies, ideas and energy
  • Equitable. Provides care that doesn't vary in quality because of personal characteristics, such as gender, ethnicity, geographic location and socioeconomic status

UCSF Medical Center and UCSF Benioff Children's Hospitals, which are part of the University of California, San Francisco, provide services ranging from primary care to bone marrow transplants to intensive care for newborns. Our patients make 750,000 visits to our clinics annually, and about 30,000 patients are admitted to our hospitals each year.

Performance reports

Our progress in maintaining the highest standards of care is reflected in our accreditations, rankings and activities. These achievements include the following:

  • Ranking among the nation's top hospitals by U.S. News & World Report
  • Maintaining full accreditation from the Joint Commission, a nonprofit agency that evaluates and accredits health care facilities nationwide
  • A leader in employing hospitalists, doctors who coordinate the complex array of care patients may receive from various specialists during a hospital stay
  • Accredited by FACT, the Foundation for the Accreditation of Cellular Therapy, in recognition of our bone marrow transplant program meeting rigorous standards

You have many choices for where you and your family receive health care. We believe medical centers should provide data on their performance so patients and their families can make informed decisions about where they seek care.