Our communities – where we live, learn, work and play – can have an even greater effect than our medical care on how long and how well we live. This reality informs the Family Information & Navigation Desk (FIND) Program at UCSF Benioff Children's Hospital Oakland, which was born from our medical staff's desire to move beyond a focus on biological and behavioral explanations of illness. FIND strives to understand the root causes of health inequities and take a preventive approach to protecting the health of a population.
Family Information & Navigation Desk (FIND) Program
About the Family Information & Navigation Desk (FIND) Program
Research shows that social factors, such as food insecurity and housing instability, can significantly affect someone's physical and mental health. The staff of UCSF Benioff Children's Hospital Oakland launched FIND to help minimize the social and environmental factors that impair the health of our patients and their families.
FIND's goal is to screen for social issues affecting our patients' health, including tobacco use. We also screen for access to basic needs – such as nutritious food, housing and utilities – and connect families to community resources when necessary. In addition, FIND trains college students, community members and professionals in the social determinants of health (SDoH) approach to medical care.
(510) 428-3885, ext. 2209
Pediatric Primary Care Clinic
5220 Claremont Ave.
Oakland, CA 94618
FIND is a member of the Bay Area Regional Help Desk Consortium, which aims to support the development and sustainability of resources like FIND across the wider Bay Area. The consortium cites a national survey showing that four in five physicians say unmet social needs lead directly to poorer health and that most doctors are not confident about their capacity to address those needs.
FIND's mission is to improve outcomes for patients by addressing the root causes of health inequities. Our techniques include:
- Partnering with families to identify unmet social needs
- Partnering with providers to treat the underlying social causes of medical problems
- Partnering with community-based organizations to expand their services within the medical home
- Partnering with academic institutions to train the next generation of health care professionals in a SDoH approach
- Partnering with policymakers to provide evidence useful in advocacy
FIND aims to reduce health inequities by partnering with families to address harmful social factors, including food insecurity, housing instability, secondhand smoke exposure, lack of access to green space and lack of physical activity.
- RAMP (Regional Asthma Management and Prevention)
This program seeks to reduce asthma in the community through a broad and comprehensive strategy that includes patient management and environmental protection. RAMP brings together diverse partners – such as public health and community-based organizations, schools, medical providers, and environmental health and justice groups – to join forces and reduce the burden of asthma, with a focus on communities especially affected by the disease.
- BARHC (Bay Area Regional Help Desk Consortium)
This alliance is made up of doctors, social workers, lawyers and officials affiliated with government agencies or academic institutions. BARHC coordinates resources and efforts from three hospitals in the Bay Area: Zuckerberg San Francisco General Hospital and Trauma Center, Highland Hospital and UCSF Benioff Children's Hospital Oakland. Each site refers low-income patients to the most effective public resources in the area, using a help desk model to screen individual needs, identify the core problem and refer to appropriate institutions.
- Alameda County Community Food Bank
- East Bay Community Law Center
- East Bay Regional Park District
- Mills College
FIND also collaborates with many community organizations, including:
- Bananas – Child care referrals and resources
- CoachArt - Arts and athletics for children impacted by chronic illness
- Family Resource Navigators
These collaborations serve as the backbone of the program's ongoing efforts to link children and families to services they need.
Dayna Long, MD
Dr. Dayna Long is a pediatrician at UCSF Benioff Children's Hospital Oakland, where she is a founder and medical co-director of FIND.
Long works in both primary and emergency care at UCSF Benioff Oakland. She also serves as medical director of the ATTACK Asthma Clinic, which provides asthma education and management to children and their families following an emergency department visit. She is the UCSF Benioff Oakland principal investigator for an AsthmaNet trial funded by the National Institutes of Health. Her research endeavors include the Best African American Response to Drugs (BARD) study.
Long has bachelor's degrees in history and biology from Stanford University. She earned her medical degree from the George Washington University School of Medicine and Health Sciences. She completed an internship, a residency in pediatrics and a fellowship in infectious diseases at UCSF Benioff Oakland. Her professional interests include health care disparities, asthma and emergency medicine. She is the proud mother of three boys.
Kelley Meade, MD
Dr. Kelley Meade is associate director of primary care at UCSF Benioff Oakland and serves as co-director of FIND. She cares for pediatric patients in a busy federally qualified health center that operates out of the children's hospital. The center provides safety-net medical services for many children from a wide variety of backgrounds, including those with special needs.
Meade is active in medical staff leadership and serves as board secretary for the Pediatric Multispecialty Medical Group. She participates in collaborative research and community advisory boards in asthma and developmental health. Her professional interests include health care navigation for families, care coordination and primary care transformation.
Nooshin Razani, MD, MPH
Dr. Nooshin Razani is a pediatrician who was trained to be a "nature champion" by the National Environmental Education Fund and U.S. Fish and Wildlife Service in 2010. Since then, she has worked to forge relationships between parks, health organizations and communities, for the purpose of improving mental and physical health. At UCSF Benioff Oakland, she serves as director of the Center for Nature and Health. In partnership with the East Bay Regional Park District, this team has started two programs at the Primary Care Center: a park prescription program (in which care providers encourage patients to spend time in nature to enhance their health) and a nature shuttle program.
Razani also serves as lead medical consultant and senior fellow at the Institute at the Golden Gate, a think tank for the national parks. Her other endeavors include working as principal investigator for a community-based park and health initiative in San Francisco's Bayview – Hunters Point neighborhood; serving on the leadership committee for Healthy Parks Healthy People: Bay Area; and participation in the National ParkRx Initiative.
Christine Schudel, MSW, MPH
Christine Schudel is FIND’s program director as well as the education specialist for the Primary Care Center (PCC) at UCSF Benioff Oakland. She has held the latter role, in which she oversees the PCC’s health education programs, since earning master's degrees in social welfare and public health from the University of California, Berkeley in 2012. During graduate school, she gained experience as an intern at Brighter Beginnings, James Morehouse Project at El Cerrito High School, and Prevention Institute. Prior to graduate school, she worked as an asthma case manager and research coordinator at the PCC and was certified as an asthma educator in 2007.
Leanna Lewis, LCSW
Leanna W. Lewis is a social worker and serves as FIND’s program coordinator. At UCSF Benioff Oakland’s Center for the Vulnerable Child (CVC), she is also the Encore Medical Clinic’s oral health program coordinator.
Lewis earned her master's degree in social work at San José State University. In the nearly two decades since, she has worked with a culturally and socioeconomically diverse population of children, teens and families in schools, community agencies and health care settings.
Most recently, Lewis has been working in a program that provides mental health and other support services to foster youths and their families. She also has experience teaching and training in the areas of foster parent development, foster youth experiences, care of transition-age youths (at-risk young people, such as those transitioning out of foster care), cultural humility (providing care with awareness of and sensitivity to other people’s backgrounds) and culturally accountable mental health care. She has served as a member and leader of the CVC’s task force on cultural responsiveness and accountability, which is charged with expanding awareness of the impact of oppression, marginalization and racism in the institution and the community at large.
Jasolyn M.C. Harris, MSW
Jasolyn M.C. Harris is a social worker whose roles at UCSF Benioff Oakland include community liaison, psychoeducation specialist for at-risk adolescents, and supervisor for the FIND Program.
As a community liaison, Harris focuses on building in-depth partnerships with other community-based organizations (CBOs), such as the City of Oakland’s Neighborhood Services Coordinators, Alameda County Public Health Department, Alternatives in Action and Attitudinal Healing Connection. Harris' role as community liaison has also been an avenue for addressing issues of commercial sexual exploitation of children and minors (CSEC/CSEM) in Alameda County. UCSF Benioff Oakland has created a CSEC/CSEM collaborative project in hopes of working as an institution to respond more effectively to this problem, as well as working with other community partners and organizations to help young victims of commercial sexual exploitation.
Harris earned a bachelor's degree in sociology, with a certificate in American humanics (nonprofit management), from California State University, Fresno. She earned a master's degree in social work, with an emphasis in social action and change, from San Francisco State University. She has six years of experience in crisis intervention, adolescent health, school-based mental health and community social justice, and 14 years of experience in leadership, administration and nonprofit management.
Growing up in Ciudad Juárez, Mexico, and El Paso, Texas, and becoming a mother in her teens, Anais Amaya experienced the dichotomy in social class and economics between the two nations. This inspired her to address inequity in her own life by earning a bachelor's degree from the University of California, Berkeley, where she majored in integrative biology, and fulfilling a desire to care for the underserved community. Her background and life experiences inform her work as a FIND site supervisor and are tremendous assets to the program and community.
Jacques Ibula Katakanga
Jacques Ibula Katakanga has worked as a medical assistant in primary care at UCSF Benioff Oakland for more than 10 years, where his enthusiasm and passion for people have earned him the complete trust of our families and staff. He is a site supervisor for FIND, to which he brings a richness of experience informed by the cultural diversity of the Bay Area community.
Katakanga is also a study coordinator and asthma educator in the Primary Care Center's asthma clinic. He earned a bachelor's degree in leadership and organizational studies from St. Mary's College of California.
Saving future lives