Summer 2005

Good Service is Good Medicine

Sam Hawgood, M.B., B.S.

UCSF Benioff Children's Hospital has long taken justifiable pride in being among the world's best clinical and research facilities in pediatric medicine. We have also made great efforts to ease the stress of medical treatment for children and their families through our Child Life Services and other support programs. Families regularly comment on the extraordinary efforts health care providers extended during the course of their child's treatment. One-on-one, we are second to none.

Yet with any large group of people, even the best people, there are bound to be complexities that impede the smooth provision of medical care. Getting information about treatment options, referring a child to a hospital, coordinating care among a number of subspecialties and following up care after discharge may not be the most glamorous parts of medicine. But when there are glitches in these steps, life becomes more difficult for everyone involved.

In response to requests from community physicians, this year we are doing something to reduce the number of steps involved in referring patients. We are setting up a phone service — (877) UC-CHILD — to provide community physicians a single point of access for all UCSF Children's Hospital inpatient services. We have dedicated registered nurses to this service 24 hours a day: nurses who have the medical and institutional knowledge to put you in touch with the right UCSF specialists. You can get information, confer with UCSF physicians and arrange patient transportation via pediatric ambulance to UCSF Benioff Children's Hospital, all in one call.

This new phone service is only one example of the efforts we are making to listen, to understand the needs of community physicians and to respond with practical solutions. If you have questions or comments about any of our programs, feel free to call me at (415) 476-9181.

Sam Hawgood, M.B., B.S.
Physician in Chief
UCSF Benioff Children's Hospital

Related Information

News Releases

National Expert Named Chair of Ob-Gyn, Reproductive Sciences
Dr. Linda Giudice, a nationally renowned physician-scientist focused on women's health, has been named the chair of the Department of Obstetrics, Gynecology and Reproductive Sciences at the UCSF School of Medicine.

New Genetic Disease Sheds Light on Body's Water Balance
Two infant boys whose bodies were overloaded with excess fluid have led UCSF pediatricians to discover a new genetic disease. In the process, they discovered a rare mutation in which different substitutions in a single amino acid causes two different, opposite genetic disorders.