UCSF Medical Center Gets Top Rating in Patient Survey

September 14, 2004
News Office: Carol Hyman (415) 502-6397

UCSF Medical Center and UCSF Children's Hospital once again earned excellent ratings in a statewide survey sponsored by the California Healthcare Foundation and California Institute for Health Systems Performance. The survey involved more than 36,000 patients who spent at least one night in one of 200 participating California hospitals.

The survey results were released today (Sept. 14).

In overall performance, UCSF Medical Center received the highest possible score -- a three-star rating. In fact, UCSF Medical Center was the only hospital in San Francisco to earn three stars overall. Among the eight dimensions of care in the overall performance category, the Medical Center received six three-star ratings in areas ranging from emotional support to safe medical practices.

This survey measures aspects of the hospital experience that go beyond medical expertise. For example, one of the questions was, "Did you feel that you were treated with respect and as a partner in the health care process?" Another question was, "Did doctors and nurses explain the results of tests in a way that you could understand?"

UCSF Children's Hospital was one of only six children's hospitals in the state that participated and the only Bay Area children's hospital in the survey. It earned an overall two-star rating for pediatric care as did all of the children's hospitals in the survey. UCSF Children's Hospital, however, was the only pediatric center to receive two three-star ratings -- one in the category of overall rating of care and another in the category of transition to home.

"These outstanding results reflect our strong commitment to customer service and quality care," said UCSF Medical Center CEO Mark Laret. "UCSF and the other 200 California hospitals that voluntarily participated in this survey did so to help measure our strengths and weaknesses and to help us continually improve the service we provide. We are honored that our patients recognize our excellent care."

More information about the survey is on the California Healthcare Foundation Web site.

This news release has been modified for the website