For Visitors

Guest Services at UCSF Benioff Children's Hospital provides assistance to patients, family members and visitors to help make their visit or stay as smooth as possible. Our representatives are available to assist with services ranging from locating a patient's hospital room to finding a clinic or wheelchair.

Our information desks are in the lobbies of our hospitals and medical office buildings. Lobby staff, Greeters and volunteer Ambassadors provide resources such as lodging and local attractions, help with driving directions and public transportation or assistance with the drop-off and pick-up of patients.

To reach us, call:
Guest Services (415) 353-1664

After business hours, your call will be forwarded to:
Operator Services (415) 476-1000

Contact a Patient

To contact a hospital patient by phone, call (415) 353-1664.

You also can send a patient a message by completing a form online or by mail.

Surgical Family Lounge at Parnassus

The Surgical Family Lounge is a check-in and waiting area for adult and pediatric patients who are staying overnight in the hospital after surgery. Guest Services staff provide family members and friends with amenities while waiting, and updates on patients during surgery.

Your child's surgeon may connect with you and your family members in the lounge after surgery. Please do not bring food and beverages into the lounge as a courtesy to surgery patients who are required to fast.

To contact the lounge, call (415) 353-1626 or (415) 353-1231.

Surgical Family Lounge
505 Parnassus Ave., Room M-104J for check-in
Hours: 6 a.m. – 9 p.m., Monday to Friday

Information Desks

Guest Services representatives are available in the following locations in San Francisco:

  • UCSF Children's Hospital
    Information Desk
    505 Parnassus Ave.
    Phone: (415) 353-1664
    Hours: 7:30 a.m. – 9 p.m., Monday to Friday
    10 a.m. – 3 p.m., Saturday, Sunday, Holidays
  • Medical Office Building 1
    (Ambulatory Care Center)
    Information Desk
    400 Parnassus Ave.
    Phone: (415) 353-2048
    Hours: 8 a.m. – 5 p.m., Monday to Friday
  • UCSF Medical Center at Mount Zion
    Information Desk
    1600 Divisadero St.
    Phone: (415) 353-9548
    Hours: 8 a.m. – 5 p.m., Monday to Friday

The manager of Guest Services is Nancy Arcelona, who can be reached at (415) 353-4009.

See information for visitors at UCSF Medical Center.

Smoke-Free Environment

UCSF is a smoke-free environment. Smoking in and around the hospital and affiliated sites is prohibited. Hospital patients who smoke will receive nicotine replacement therapy and counseling by our smoking cessation team. Nicotine replacement products are available in the hospital Gift Shop at Parnassus and Mount Zion.

Related Information

Hospital Information Desk
505 Parnassus Ave.
Phone: (415) 353-1664
Hours: 7:30 a.m. – 9 p.m., Monday to Friday
10 a.m. – 3 p.m., Saturday, Sunday, Holidays

Lost and Found
Phone: (415) 476-2454
To report a missing item.

Medical Office Building 1
(Ambulatory Care Center)
Information Desk
400 Parnassus Ave.
Phone: (415) 353-2048
Hours: 8 a.m. – 5 p.m., Monday to Friday

Mount Zion Campus
Information Desk
1600 Divisadero St.
Phone: (415) 353-9548
Hours: 8 a.m. – 5 p.m., Monday to Friday

Operator Services
Phone: (415) 476-1000
Hours: 24 hours daily

Surgical Family Lounge
505 Parnassus Ave., Room M-104J for check-in
Phone: (415) 353-1626 or (415) 353-1231
Hours: 6 a.m. – 9 p.m., Monday to Friday