Patient Relations

Patient Relations is here to help ensure that your experience at UCSF Benioff Children's Hospital is a good one. If you or your child have a question or concern about your stay, please let us know. We suggest you first discuss your concerns with your nurse, department manager and your doctor. If your concern remains unresolved, the Patient Relations staff or a nursing supervisor are available to help you reach a resolution or provide more information.

Patient Relations

Phone: (415) 353-1936
Hours: 8:30 a.m. – 5 p.m., Monday to Friday

Nursing Supervisor

Phone: (415) 353-1797
Hours: Weekends and holidays

Feedback

If you would like to submit a complaint, compliment or other feedback, email or fax a Patient Visitor Report Form to Patient Relations.

Email: patient.relations@ucsfmedctr.org
Fax: (415)-353-8556

The Patient Visitor Report Form is available in the following languages in addition to English:

Patient Rights

See information about Patient Rights in Hospital Policies.

Patient Safety

To report a patient safety issue, call the Patient Safety Hotline at any time. Information may be submitted anonymously.

Patient Safety Hotline

Phone: (415) 353-8787

Hospital Administration

Concerns also may be sent to the administration of UCSF Benioff Children's Hospital:

Mark Laret
Chief Executive Officer
UCSF Benioff Children's Hospital
500 Parnassus Ave.
San Francisco, CA 94143-0296
Phone: (415) 353-2733

Joint Commission

If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Benioff Children's Hospital, please contact the Joint Commission Office of Quality Monitoring.

Phone: (800) 994-6610
Fax: (630) 792-5636
Email: complaint@jointcommission.org

You also can write to:

Office of Quality Monitoring Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Others to contact include the state Department of Health at (800) 554-0353 or your health insurance company.

Patient Privacy

UCSF Benioff Children's Hospital is committed to protecting your child's medical information. For information about the rights you and your child have and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.