Patient Relations provides services to ensure that your experience at UCSF Benioff Children's Hospital is a good one. If you or your child have a question or concern about your stay, please let us know. We suggest you first discuss your concerns with your nurse, department manager and your doctor. If your concern remains unresolved, the Patient Relations staff or a nursing supervisor are available to help you reach a resolution or provide more information.
Phone: (415) 353-1936
Hours: 8:30 a.m. – 5 p.m., Monday to Friday
Phone: (415) 353-1797
Hours: Weekends and holidays
If you would like to submit a complaint, compliment or other feedback, email or fax a Patient Visitor Report Form to Patient Relations.
The Patient Visitor Report Form is available in the following languages in addition to English:
See information about Patient Rights in Hospital Policies.
To report a patient safety issue, call the Patient Safety Hotline at any time. Information may be submitted anonymously.
Phone: (415) 353-8787
Concerns also may be sent to the administration of UCSF Benioff Children's Hospital:
Chief Executive Officer
UCSF Benioff Children's Hospital
500 Parnassus Ave.
San Francisco, CA 94143-0296
Phone: (415) 353-2733
If you feel your concerns about patient care and safety have not been adequately addressed by UCSF Benioff Children's Hospital, please contact the Joint Commission Office of Quality Monitoring.
Phone: (800) 994-6610
Fax: (630) 792-5636
You also can write to:
Office of Quality Monitoring Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Others to contact include the state Department of Health at (800) 554-0353 or your health insurance company.
UCSF Benioff Children's Hospital is committed to protecting your child's medical information. For information about the rights you and your child have and the obligations we have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.
To contact Patient Relations, call (415) 353-1936.