For Parents & Patients

Welcome to UCSF Benioff Children's Hospital San Francisco. We realize that hospitals can seem overwhelming, especially when your child is ill. This section of our site includes some of the services and facilities we offer.

To ensure a smooth visit, you may find it helpful to review the links on the left, under Getting Care, Additional Support, Your Hospital Stay, Billing and Records, as well as Maps and Directions and Parking.

Special Needs Services

If you or your child have any special needs, please talk to your doctor or nurse about services available. Some of our special services include:

Interpreters

Interpreter services are available in many languages including Cantonese, Mandarin, Spanish and Russian. We also provide interpreters in American Sign Language. If your English is limited or if you or your child are speech or hearing impaired, please ask your doctor or nurse to contact us and an interpreter will be requested at no cost to you.

TTY Operator (415) 885-3TTY

If you or your child are hearing impaired, pay phone TTYs (Telephone Text) — also known as TDDs (telecommunication devices for the deaf) — are available throughout the hospital. We also provide bedside TTYs, phone amplifiers, pocket talkers and closed captioned television for patients. Medical center operators are available 24 hours a day by TTY.

Internet Access and Videoconferencing

All patient rooms are equipped with a large multimedia screen and a bedside tablet to help keep you and your child connected during your stay. Your child can video chat with friends and family using Skype, as well as play movies, music and video games. Each room has Wi-Fi and multiple outlets for your family's personal devices.

Parents can also make use of the Family Resource Room, which has Wi-Fi, two telephone rooms for private calls, a scanner, fax and computer terminals.

Patient Privacy

UCSF Benioff Children's Hospital San Francisco is committed to protecting your child's medical information. For information about the rights you and your child have and the obligations we have regarding the use and disclosure of medical information, please see our Notice of Privacy Practices.

For more hospital policies on patient rights, cell phone use, smoking and more, visit Hospital Policies.

Patient Relations

If you have concerns, questions or feedback regarding your child's care, please speak with your nurse or call Patient Relations at (415) 353-1936.

Related Information

Preparing for Your Stay

Child Life Services
Phone: (415) 353-1203

Pediatric Social Work
Phone: (415) 353-2655

Prepare Clinic
Phone: (415) 353-1099

Contact Us

For help finding a doctor or other assistance, contact our Physician Referral Service at (888) 689-UCSF or (888) 689-8273.

Have a question? Send us an email.