Billing

Online Bill Pay

UCSF Benioff Children's Hospital has an Online Billing Manager so you can pay bills with American Express, Discover, MasterCard and Visa credit cards. Enroll with the service to view outstanding balances, pay in full or select specific payments. To learn more or to enroll, visit https://ucsf.patientcompass.com. Payments take 48 to 72 hours to be reflected in your online account.

Transactions are securely processed by Patient Compass, a subsidiary of McKesson Corp., and are compliant with the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) data security standard.

Understanding Your Bill

After your child receives care at UCSF Benioff Children's Hospital, you may receive a bill from one of several offices. The bill may be from the hospital or from one or more doctors who provided your child's care.

After a stay in the hospital, you most likely will receive two bills for your child's care — one from the hospital and one from your doctor.

Hospital Bill

One bill is for hospital services, which includes room and board. If you had diagnostic tests such as X-rays, electrocardiograms (EKGs) or breathing tests, you will receive a bill indicating fees for the service provided by a technician and fees for the use of equipment and supplies involved with the test or service.

Initially, you'll receive a statement indicating the fees charged and the amount covered by your insurance company. This is not a bill but simply a statement. If there is a balance owed by you that was not covered by insurance, you'll receive a second document by mail. This is a bill indicating the amount you owe. If you have questions regarding these hospital fees or for billing inquiries, please call Patient Financial Services at (866) 433-4035.

Physician Bill

This bill is from the physician who provided your care during your hospital stay or the doctor who read and interpreted your test results. Since this doctor is not an employee of the hospital, the service is billed separately. You are not paying twice for the same service. This bill is typically printed on tan or pink paper. If you have a question regarding the physician's bill, please call Physician Bill Customer Service at (866) 433-4035 or the number provided on the bill.

Payment Tips

Please keep each statement separate. Do not combine your statements and submit one payment. Each office must be paid separately.

We accept American Express, Discover Card, MasterCard and Visa as well as personal check, cashier's check and money order.

Generally, you will receive a bill one to three weeks after you receive services from the doctors of UCSF Medical Center and UCSF Benioff Children's Hospital. If you have health insurance, our billing office will first bill your insurance carrier for all services. If your insurance plan does not cover a service or procedure or does not cover the entire cost, you will be responsible for the uncovered fees.

Medicare

If you are covered by Medicare, we will submit your claims to Medicare on your behalf. After Medicare makes its payment, we will bill your supplemental insurance carrier for the remaining balance. If you do not have supplemental insurance, you will be responsible for the balance.

Medi-Cal

Medi-Cal is California's Medicaid program, a medical assistance program for low-income residents funded by the state and federal government. If you are covered under this program, please provide an eligibility card or other proof of eligibility for each month of service.

Self-Pay

If you don't have insurance or if you're seeking care that's not covered by your insurance plan, you're considered a self-pay patient.

UCSF Medical Center offers a discount to all self-pay patients. If you can't afford the discounted rate, you may qualify for government programs or our charity care assistance. Financial counselors are available to discuss your options and offer assistance in the financial planning of your medical care or services.

Payment is required within 30 days of billing, except for elective procedures. All elective procedures require a deposit unless patients are eligible for care under a government program or under our charity care policy. Deposit terms are determined by Financial Counseling based on the outstanding payment. To contact Financial Counseling, call (415) 353–1966.

 

Related Information

Contact Us

Hospital Billing
Patient Financial Services
Customer Service
Box 0810
San Francisco, CA 94143-0810
Phone (866) 433-4035
Fax (415) 353-3914

Physician Billing
Customer Service (866) 433-4035
or phone number on bill

Financial Counseling
Phone (415) 353-1966